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  2. Resource Type Detail

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Program Utility Services:

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Utility Services

  • Description:

    Provides natural gas and electric utilities.

    Budget billing is available; customer pays average monthly amount based on 12 months of use.

    If a customer has a shut-off notice due to arrears, customers in this situation should contact Customer Service to see if an installment plan is available. If the installment plan is not affordable, a minimum installment plan may be available. Under this payment plan the customer would need to pay each current bill plus $10 toward arrears each month.

    EBD (Elderly, Blind, Disabled) Customer Protections: All members of the household must be over 62, blind, or disabled. If there is a shut off notice 3 attempts will be made to notify these customers before following through with a shut off. If the customer is contacted and a referral to Social Services is made, the customer has 15 business days before the shut off is carried out. During the cold weather season (November 1st-April 15th) if one member of the household is elderly, blind or disabled, the household qualifies for this protection. If the customer is contacted and a referral to Social Services is made the shut off process is put on hold.

    Provider:New York State Electric and Gas
    Provider Address:6544 Lincoln Avenue, Lockport, NY, 14094
    Areas Served:Niagara
    Hours of Service:Monday-Friday 07:00 AM-07:00 PM
    Transport Available:No
    Telephone:

    Customer Service800-572-1111
    Toll Free:No

    Customer Advocate585-724-8811
    Toll Free:No

    Electric Emergencies800-572-1131
    Toll Free:No

    Natural Gas Emergencies800-572-1121
    Toll Free:No

    Payments for Termination Notice888-315-1755
    Toll Free:No

    Website:www.nyseg.com
    43.16
    -78.69
    Last Update:8/20/2021 5:05 PM
    Languages:Translation available.

Eligibility Requirements

  • Female Age From:18
    Female Age To:150
    Male Age From:18
    Male Age To:150
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