Description:GoGoGrandparent is ride requesting service for touch-tone phones and individuals able to transfer themselves into a car without assistance. As your agent, GoGo requests and monitors rides on your behalf through ride sharing networks like Lyft and Uber. GoGoGrandparent's charges a Concierge Fee that covers from when they process a request and start monitoring a service on your behalf to when your ride ends.
Within 30 seconds of a trip being accepted by a licensed and authorized Transportation Network Companies (TNC's) driver, GoGoGrandparent checks to see if the car assigned meets your previously specified requirements (for example, is too big or too small for someone with ambulatory ailments, is the driver comfortable with older adults, is the trunk large enough to accommodate a wheelchair or packages, etc.).
If a driver meets your requirements, we will issue a series of communications to the driver through the driver's ride sharing app, including text messages and calls with the intention of passing on your expectations so they are comfortable working with you. If you've indicated you have visual impairments or ambulatory equipment, we let the driver know and give them the opportunity to opt-out of the ride.
If a TNC driver has accepted the ride, we monitor the trip on your behalf and intervene as your agent, when problems come up that would affect the ride (for example problems like if drivers get lost, if their GPS malfunctions, if drivers cancel and more). If a trip starts we set, and whenever necessary, change trip destinations when you call us to do so. Once the trip ends we send confirmation messages to all authorized family or friends and follow up with the caller to insure the trip completed safely & successfully. After the trip, we’ll place one charge on the card you have on file for two items: (1) our fee for submitting your request to the TNC and monitoring the TNC driver and (2) the ride fare - the amount that the TNC charged you for the ride. Then we call or email you with how much each of the charges were. There will only be one charge on your card for both items.
Provider:GoGoGrandparent
Areas Served:Albany, Allegany, Bronx, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Dutchess, Erie, Essex, Franklin, Fulton, Genesee, Greene, Hamilton, Herkimer, Jefferson, Kings, Lewis, Livingston, Madison, Monroe, Montgomery, Nassau, New York, Niagara, Oneida, Onondaga, Ontario, Orange, Orleans, Oswego, Otsego, Outside NYS, Putnam, Queens, Rensselaer, Richmond, Rockland, Saratoga, Schenectady, Schoharie, Schuyler, Seneca, Washington, Westchester
Transport Available:No
Eligiblity:Must be 18 years or older
Last Update:12/5/2022 6:52 PM