Home Energy Assistance Program

• Utility subsidy to those 60+ & income eligible

The Home Energy Assistance Program (HEAP), funded by the Department of Social Services (DSS) provides heating assistance to income-tested households for cold weather emergencies. Emergency heating equipment repair and replacement program may offer furnace replacement and/or repair for applicant-owned heating equipment. Assistance with cooling needs also available.

Seniors 62 + or disabled may be eligible for special protections and payment programs. After confirmation of eligibility, will receive an enrollment brochure in the mail with instructions to sign up for specific CONCERN program benefits, such as quarterly billing and enlarged and/or braille bills.

Citizen Action of New York has teamed up with NYPIRG's Fuel Buyers Group. Together, they contract with local fuel suppliers for discount rates resulting in savings for members. To join, please complete and return your application to NYPIRG along with the annual, tax-deductible membership contribution of $40 ($20 for senior citizens). Active duty military and members of participating unions are free. The cost of home heating oil, kerosene and propane is reduced to members. Unfortunately, due to recent changes in regulation by the Public Service Commission, they are unable to add new gas and electric accounts at this time.

Home Energy Assistance Program (HEAP) is a federally funded energy program designed to assist eligible low-income households. Apply for cooling assistance to receive an air condition or a fan. To qualify for this program must meet income guidelines and have a medical condition that is exasperated by heat. Additional information regarding the Cooling program can be obtained by calling (716) 661-8103. Cooling assistance funds are limited and are distributed on a first-come-first-serve basis.

Home Energy Assistance Program. Home energy assistance program is for low income households. The eligibility is monthly income

Provides natural gas and electric utilities.

Budget billing is available; customer pays average monthly amount based on 12 months of use.

If a customer has a shut-off notice due to arrears, customers in this situation should contact Customer Service to see if an installment plan is available. If the installment plan is not affordable, a minimum installment plan may be available. Under this payment plan the customer would need to pay each current bill plus $10 toward arrears each month.

EBD (Elderly, Blind, Disabled) Customer Protections: All members of the household must be over 62, blind, or disabled. If there is a shut off notice 3 attempts will be made to notify these customers before following through with a shut off. If the customer is contacted and a referral to Social Services is made, the customer has 15 business days before the shut off is carried out. During the cold weather season (November 1st-April 15th) if one member of the household is elderly, blind or disabled, the household qualifies for this protection. If the customer is contacted and a referral to Social Services is made the shut off process is put on hold.

The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating their homes.

The Home Energy Assistance Program (HEAP) is a federal grant program that assists income eligible households in paying for energy costs, repairs and weatherization. Income eligible customers may receive one regular HEAP benefit per season. In addition to regular HEAP, households may also be eligible for emergency HEAP benefits. Call the HEAP information line at (585)753-6477 between the hours of 9:00 a.m. and 3:00 p.m. Monday through Friday.

Monroe County residents age 60 years or older, and are not currently in reciept of Temporary Assistance or Food Stamps, please call the Senior HEAP office at Lifespan at 244-8400 ext. 102 for assistance to answer questions, assist with the application process, and address any emergency heating situations.

Residents currently receiving Temporary Assistance or Food Stamps, please contact their worker directly. In most cases, you are automatically eligible and a HEAP benefit has likely already been calculated and authorized for payment in January.

Offers discounts on the monthly energy bill to customers receiving benefits from an eligible government assistance program such as HEAP, SNAP, SSI, TANF